01
One front door
Employees know where every request belongs.
ZI Tech product story
ZI Ops
People operations
Service requests, assignment, conversation, requester-confirmed resolution, and internal target tracking.
Measurable internal services
Organize employee requests, tickets, and service targets in one visible queue.
A unified internal-service portal with classification, routing, tracking, and resolution-time measurement.
Operational outcomes
What changes in the way work gets done?
02
Explicit assignment
An administrator assigns the handler and follows the conversation.
03
Visible internal targets
Elapsed-hour response and resolution targets without automatic escalation.
From start to outcome
How does the application work?
- 01
Submit request
Title, description, category, and priority.
- 02
Classify and route
Priority, assigned handler, and target time.
- 03
Resolve and communicate
Updates, information requests, and one history.
- 04
Close and measure
The requester confirms resolution or reopens while timing history is retained.
Built for
Teams working from the same truth.
- People operations
- Shared services
- Employees and managers
A clear agreement from the start
One-time setup + annual subscription
We start with a demo and your company's needs, then agree on scope and price before implementation.
Setup & onboarding
Application configuration, permissions, training and data migration within the agreed scope.
Annual subscription
Application access, hosting, maintenance, updates and support as agreed.
Additional development
Integrations and custom development outside the scope receive a separate quote and timeline.